These Terms and Conditions are the standard terms which apply:
A. to provision of any Fitness Class (as defined in Clause 1 below) by Jumping Singapore (“Us”), a Social Enterprise Initiative of New Hope Community Services, a Charity with Institute of Public Character (IPC) status, registration number 01825, whose registered office is at 148, Yishun Street 11, #01-123, Singapore 760148; and
B. where the customer is a “Consumer” as defined by the Consumer Rights Act 2015.
1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Business” means any business, trade, craft, or profession carried on by You or any other person/organisation;
“Consumer” means a “consumer” as defined by the Consumer Rights Act 2015, and in relation to these Terms and Conditions means an individual who receives or uses services from Us consisting of one or more Fitness Classes for the individual’s personal use and for purposes wholly or mainly outside the purposes of any Business;
“Data Protection Legislation” means the Personal Data Protection Act 2012 (PDPA). which establishes a data protection law that comprises various rules governing the collection, use, disclosure and care of personal data;
“Fitness Class” means any group session at which We provide or lead any physical exercise class, including any teaching, instruction or training and all facilities, services, equipment, and other goods and materials which we provide/use in connection with any such Fitness Class;
“Our Premises” means the premises at which We hold Fitness Classes including (1)Jumping@Chong Pang, 102, Yishun Ave 5, #03-123, Singapore 760102, (2)Jumping@Peninsula, Peninsula Shopping Centre, 3 Coleman Street, #04-15, Singapore 179804 and (3) the premises of our partners (eg: Jumping@Parkway, Studio Lavie, 1 Marine Parade Central, Parkway Center, #07-07, Singapore 449408);
“Price List” means Our standard price list for all Fitness Classes which We offer. The list of Fitness Classes and their prices is available on our website https://jumpingsingapore.com/services/jumping-fitness-classes;
“We/Us/Our” means Jumping Singapore, whose contact address is 148, Yishun Street 11, #01-123, Singapore 760148 and includes all Our staff (employees and instructors); and
“You/Your” means an individual to whom We agree to provide any Fitness Class.
1.2 Unless the context otherwise requires, each reference in these Terms and Conditions to:
- “these Terms and Conditions” is a reference to these Terms and Conditions; and
- a Clause or sub-Clause is a reference to a Clause of these Terms and Conditions;
1.3 The headings used in these Terms and Conditions are for convenience only and shall not affect the interpretation of these Terms and Conditions;
1.4 Words signifying the singular number shall include the plural and vice versa; and
1.5 References to any gender shall include the other gender.
2.1 In order to attend any Fitness Class You first have to register and enroll into one of our classes by providing your name, contact number and email address through our account creation form on our booking app JumpingSG or through telephone/whatsapp/email application.
2.2 By registering, You are agreeing to these Terms and Conditions, including but not limited to the fitness, health and safety matters and the rules set out in Clauses 6 and 7 of these Terms and Conditions.
2.3 You may book and attend a Fitness Class only if you have registered by creating an account in our system either through our account creation form on our booking app JumpingSG or through telephone/whatsapp/email application. Acceptance of that application to register means that We agree that You may then (but not otherwise) book a Fitness Class. Our decision whether or not to accept Your application to register is in Our absolute discretion.
2.4 Upon Our acceptance of Your Registration and confirmation that We accept Your application to register there will be a contract between You and Us on these Terms and Conditions.
3. Booking and Cancellation of Fitness Classes, Expulsion, and Consumer Rights
3.1 You must be 18 or over and a “Consumer” to book and attend any Fitness Class. You may book for a dependent child/ward at least 6 years and above, and assume all responsibilities for the risks involved in participating in our fitness classes.
3.2 A Fitness Class and Your place in that Fitness Class is subject to availability. No priority is given, and places in a Fitness Class are allocated on a first-come-first-served basis. We will not reserve or guarantee any particular date and/or time for any Fitness Class unless You book and pay for the Fitness Class for that time and date.
3.3 Each Fitness Class requires 5 or more people to book it for it to take place unless it is available as, and specifically booked as, a small Fitness Class for You.
3.4 You may book a Fitness Class in person, by email, by phone or through our booking app JumpingSG as a single Fitness Class or as part of any available package of Fitness Classes.
3.5 We will only provide a Fitness Class to You if You have pre-booked and paid for it, except where as follows, You are allowed to participate in it on a drop in basis and have paid for it. If it is already fully booked when you request a booking, we can add you to a wait list for it or You can come along to Our premises on a drop-in basis. We may then be able to offer You the opportunity to book, pay for and participate in the Fitness Class if a wait list space for it becomes available due to another person cancelling a booking, or a drop-in space becomes available due to another person not arriving. If We tell You of such an opportunity by phoning You after We have placed You on a wait list, You will then need to book and pay for the Fitness Class and be at Our premises no later than 5 minutes before the Fitness Class start time.
3.6 When you book and pay for any single Fitness Class (i.e. one not paid for as part of a package) You must book (or, as set out in sub-Clause 3.11 below, rebook to replace any booked Fitness Class cancelled) for a date which is no more than 12 months after the date when You make and pay for that booking or rebooking. A Fitness Class not booked (or rebooked) and taken within that period will be lost. We will not refund any payment You have made for it.
3.7 If You pay for any package of Fitness Classes, but You do not at the same time book the date/s for all of the number of Fitness Classes included in the package, You should then ensure that You book dates for all of the package which fall within the validity period after the date when You paid for the package. Any Fitness Classes paid for as part of a package but not booked for dates falling within that validity period will be lost and We will not refund any payment You have made for them.
3.8 Your request for a booking for a Fitness Class (whether or not it is paid for as part of a package) will be an offer, but whether We accept any booking will be for Us to decide in Our discretion. Only if and when We tell You that We accept Your request to book a particular Fitness Class and You have paid for it, will there be a binding contract between You and Us for that Fitness Class. If You wish to buy a Jump8 package of Jump16 package of 8 or 16 Fitness Classes respectively and You pay for it, and in Our discretion We accept that purchase, Our contract with You will be for all of the Fitness Classes within that package which You then or later book.
3.9 When You book any Fitness Class, We will require You to pay Us in advance for it, and We will be entitled to keep all of that payment as set out in sub-Clause 3.12 below if You later cancel the Fitness Class without giving Us prior notice of at least 12 hours before class start time.
3.10 We may treat a Fitness Class that You have booked as cancelled by You without notice to Us if You arrive more than 15 minutes after the start of the Fitness Class or You do not attend any of the Fitness Class. We may then (but We are not obliged to) give Your place in the Fitness Class that You cancelled to any wait-list or drop in customer. We may decide to make a charge to You for that cancelled Fitness Class, and sub-Clause 3.12 below will apply.
3.11 You may cancel a Fitness Class without charge if You give Us at least 12 hours prior notice of the cancellation. If You do so You may ask to rebook for a later, substitute, Fitness Class instead and We accept that You may rebook it under this sub-Clause 3.11 for a date falling within the validity period after the date when You booked the package.
3.12 If You fail to attend a booked session (noshow) or do not give Us at least 12 hours prior notice of cancellation of a Fitness Class (late cancellation), We will be entitled to charge You for any net financial loss up to the full price of that Fitness Class that We suffer due to Your cancellation (i.e. the price that applies to it as a stand-alone, non-package price Fitness Class). For this purpose, if that Fitness Class is part of a package, a session will be deducted from the package. If that Fitness Class was part of an Unlimited access package, we will be entitled to forfeit the package, if You have more than 3 and 5 noshows/late cancellations for the one-month and three-months Unlimited access package respectively.
3.13 If, due to exceptional circumstances including, but not limited to, illness, accidents and bereavement, You cancel a Fitness Class without giving Us at least 12 hours prior notice, We will consider the circumstances and in Our discretion decide whether to waive any charge for late cancellation that We are entitled to make under sub-Clauses 3.10 or 3.12.
3.14 We may cancel a Fitness Class booked by You at any time before the time and date of that Fitness Class in the following circumstances:
- The required minimum number of people for the Fitness Class have not booked for that Fitness Class; or
- The required instructor necessary for the Fitness Class is not available; or
- An event described in sub-Clause 9 below occurs or
- We find that you are not a “Consumer” (as defined in Clause 1 above).
If We cancel a Fitness Class in such circumstances We will credit to You the payment that You have made to Us for that Fitness Class unless it was paid for as part of a package.
Where it was part of a package, You may rebook that cancelled Fitness Class for another date falling within the validity period after the date when You paid for the package.
3.15 We will use all reasonable endeavours to start the Fitness Class You have booked at its scheduled start time, but the start may be delayed by overrun of a previous Fitness Class or by other circumstances. If a delay to the start is at least 20 minutes, or, if at any time before or after You arrive for a Fitness Class We notify You that there will be a delay of at least that time, You may cancel the Fitness Class and We will credit to You in full the payment that You have made to Us for that Fitness Class unless it was paid for as part of a package in which case You may rebook that cancelled Fitness Class for another date falling within the validity period after the date when You paid for the package.
3.16 Fitness Classes, prices and instructors are subject to change from time to time but We will try to give You as much prior notice as possible of any such changes.
3.17 We reserve the right to expel You from any Fitness Class if Your conduct is in Our reasonable opinion unacceptable, or is or may be in Our reasonable opinion, harmful to Our reputation, or if it amounts to Your breach of these Terms and Conditions, or where in Our reasonable opinion such expulsion is otherwise in the interests of others who are in that Fitness Class or who are in any other Fitness Class being held then or to be held subsequently. You will not be entitled to any refund for a Fitness Class started but not completed due to such expulsion. If at that time You have paid for any Fitness Classes as a package but have not yet booked and/or attended one or more of such Fitness Classes, We may cancel those Fitness Classes not yet booked and/or attended by telling You at the time of that cancellation and in that case We will refund You for the number of Fitness Classes in the package cancelled and the refund will be for the number of package Fitness Classes not taken pro rata to the total Fitness Classes in the package.
4. Fees and Payment
4.1 You must pay in accordance with Our Price List for all Fitness Classes that We fully and correctly provide to You. All payment are to be in Singapore dollars.
4.2 You may pay Us for Fitness Classes using any of the following methods:
- Payment through Paypal on our website jumpingsingapore.com
- Nets payment at the fitness class or
- Bank transfer to New Hope Community Services:
Swift Code: DBSSSGSG Bank Code: 7171 Branch Code: 015 (Thomson) Account No.: 015-900776-6 Account Type: Current Account.
4.3 We may alter Our prices without prior notice, but if the price of any Fitness Class increases between the time when You book it and the date of the Fitness Class, the price increase will not apply to You for the Fitness Class on that date.
5. Eligibility to take a Fitness Class
5.1 We only make any Fitness Class available to a “Consumer” (as defined in Clause 1 above), and Your completion of account creation through our app JumpingSG or Our acceptance of Your telephone/Whatsapp/email application will be deemed to be confirmation that You will be a “Consumer” in connection with any request(s) by You to attend any Fitness Class.
5.2 We will not accept Your application to register or make any Fitness Class available to You unless You are aged 18 or over. We may require evidence of Your age for that purpose.
5.3 We will accept your application to register for and make any Fitness Class available to Your dependent child/ward aged 6 years and above, but we will not be responsible for any risk involved in their participation of our Fitness Class.
6. Fitness, Health and Safety
6.1 You acknowledge that Our Fitness Classes may be physically strenuous and You agree that You voluntarily participate in such Fitness Classes with full knowledge that even if We and the relevant instructor is not negligent there is a risk of personal injury or illness arising from Your participation in such a Fitness Class.
6.2 Certain Fitness Classes may be unsuitable for You if You have special needs, or any medical, health or fitness problem or condition.
6.3 You must ensure that you are fit and well enough to participate in any Fitness Class that You book, and You will at all times be responsible for Your own state of health, physical condition and wellbeing.
6.4 If You have any concerns about Your fitness or health, You should seek appropriate medical advice from a relevant professional medical or other adviser before attending a Fitness Class. We cannot and do not provide any such advice.
6.5 You agree that when You register and when You book and attend any Fitness Class, that will be Your confirmation that You have no health or fitness problems which may affect your participation in any Fitness Class.
6.6 When You request a booking for a Fitness Class and at least 12 hours before You attend any Fitness Class, if You tell Us at that time about any medical, health or fitness issue or special need, We will discuss it with You, and inform You if We decide not to accept Your booking because of that issue or special need. If We do accept Your booking, You must act in accordance with any instructions provided by Us relating to the issue or need.
6.7 If You do not tell Us before a Fitness Class of anything referred to in sub-Clause 6.5 or 6.6 that We then discover, We will be entitled not to provide some or all of that Fitness Class or any other Fitness Classes and to treat any such Fitness Classes (or the affected part of it/them) as cancelled by You without notice, in which case We may make a charge to You for that cancelled Fitness Class as set out in sub-Clause 3.12 above. If that Fitness Class is part of a package, We will deduct a session from the package.
6.8 You must not attend any Fitness Class when under the influence of alcohol or illegal drugs or immediately following a heavy meal.
6.9 You should arrive at least 5 minutes prior to the start time of a Fitness Class and before any warm up involved in that Fitness Class, to allow for a prompt start. If You know You are going to be late for a Fitness Class, You should contact Us to tell Us as soon as You can before the Fitness Class start time. If You arrive later than a Fitness Class start time and You arrive after any warm-up for that Fitness Class has begun, We may not permit You to participate in the Fitness Class for health and safety reasons.
7.1 We do not permit You to:
- smoke anywhere on Our premises.
- bring to Our premises any child/ren under the age of 5 as We do not have anyone to supervise them;
- bring any crockery, glass, drink (except water) or food into any part of Our premises. Only water, in a plastic bottle is permitted in Our premises.
7.2 Our Fitness Class requires You to be in appropriate exercise attire and exercise shoes. Loosely swinging or sharp jewelry should be removed before a Fitness Class. If You do not comply with any of these dress requirements, We may not allow You to participate in the Fitness Class.
8. Events beyond our reasonable control
8.1 We will not be liable for any failure or delay in performing Our obligations under the contract resulting from any cause beyond Our reasonable control.
8.2 If any event described under sub-Clause 9.1 occurs that is likely to adversely affect Our performance of any obligations under the contract, We will try to inform You as soon as is reasonably possible, Our obligations will be suspended and any time limits that We are bound by will be extended accordingly. We will inform You when that event is over and provide details of any new dates, times or availability of Fitness Classes as necessary. You may, without liability to Us, cancel any Fitness Class(es) which do not take place due to that event.
9. Limitation of Liability
9.1 Participation in the Fitness classes involves physical activity, which may expose You and/or your dependent child/ward to the risk of personal injury or property damage. You will assume all risks arising directly or indirectly from your and/or your child/ward’s participation in the Fitness classes regardless of how they might arise, including without limitation risks relating to (i) any theft, loss or disappearance of property, (ii) bodily injury (fatal or non-fatal) and (iii) property damage. We advise You not to participate in our Fitness classes if You are pregnant, or have existing medical conditions without first consulting your doctor.
9.2 We provide or sell all Fitness Classes to You only for Your personal and private use/purposes. We make no warranty or representation that any clothing or other goods that We provide or sell to You are fit for commercial, business, industrial, trade, craft or professional purposes of any kind (including resale). We will not be liable to You for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
9.3 Each of Our instructors is appropriately qualified to conduct the particular Fitness Class which they conduct but their advice does not include any medical or similar advice and is not a substitute for advice provided by an appropriate medical, health, or fitness professional or therapist.
9.4 If You bring any personal belongings onto Our premises, We do not undertake to keep them safe or provide any storage place for them. Their loss or damage will be at Your own risk except where such loss or damage is due to any deliberate or negligent act by Us or our staff. We will not be responsible for any loss or damage to Your personal belongings caused by any other customer, guest or visitor to Our premises even where You leave or store them in any place at Our premises referred to in Clause 7.2. We therefore advise You not to bring any valuable belongings to Our premises.
10. Changes to Terms and Conditions
We may from time to time change these Terms and Conditions without giving You notice, but We will use Our reasonable endeavours to inform You as soon as is reasonably possible of any such change.
11. How We Use Your Personal Information (Personal Data Protection)
11.1 In so far as administering, arranging, or providing Fitness Classes or registration involve Us in collecting, using, or holding or otherwise processing any data obtained from You which is personal data (including, but not limited to, Your name, telephone number, email and address), We shall only do so with Your express consent and in accordance with any lawful instructions reasonably given by You from time to time, and the provisions of the Data Protection Legislation and Your rights under that Data Protection Legislation and these Terms and Conditions.
11.2 We may use Your personal information as follows:
- to administer or arrange Fitness Classes for You and Your registration or to offer or provide Fitness Classes to You;
- to inform of promotions, discounts, events, change of policy and other information concerning our fitness classes;
- to process Your payment for Fitness Classes;
- We will not pass on Your personal information to any other third parties without first obtaining Your express permission.
We are required by the Regulations to ensure that certain information is given or made available to You as a Consumer before We make Our contract with You (i.e. before We accept Your registration and/or make a booking) except where that information is already apparent from the context of the transaction. We have included the information itself either in these Terms and Conditions for You to see now, or We will make it available to You before We accept Your request to register and/or make a booking. All of that information will, as required by the Regulations, be part of the terms of Our contract with You as a Consumer.
As required by the Regulations:
- 13.1 all of the information described in Clause 12; and
- 13.2 any other information which We give to You about any Fitness Classes or Ourselves and Our business which You take into account when deciding to make a booking or when making any other decision about Fitness Classes;
will be part of the terms of Our contract with You as a Consumer.
We always welcome feedback from You and, whilst We always use all reasonable endeavours to ensure that Your experience as Our customer is a positive one, We nevertheless want to hear from You if You have any cause for complaint. If You have any complaint about Our Fitness Classes or any other complaint about Us or any of Our staff, please raise the matter with The Jumping Singapore Team at 96313710/97735538, or write to us at
148, Yishun Street 11, #01-123,
15. No Waiver
No failure or delay by Us or You in exercising any rights under these Terms and Conditions means that We or You have waived that right, and no waiver by Us or You of a breach of any provision of these Terms and Conditions means that We or You will waive any subsequent breach of the same or any other provision.
If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.
17. Law and Jurisdiction
17.1 These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law Singapore.
17.2 As a consumer, you will benefit from any mandatory provisions of the law in Singapore. Nothing in Sub-Clause 18.1 above takes away or reduces your rights as a consumer to rely on those provisions.
17.3 Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of Singapore.